Some clients reported that some answers of the candidates in the application form went missing. This scenario usually happens when the job loader switched into a new application form or made changes in the existing application form (i.e. deleted and/or replaced the questions).
If this scenario happened to you and you want to retrieve the candidates' answers, you can do the following:
- If the existing application form was edited (deleted/replaced some questions), and you want to retrieve the candidates' answers, you need to contact PhoenixATS support team.
- If the job loader switched into a new application form, please do the following:
- If job is already closed, you can switch without any issues back to the old form.
- Check the candidate's application form completed under the old form
- Print the application form by choosing "Print to PDF".
- Upload the PDF file under notes so you do not need to keep switching
- Then switch back to the new form and check candidates who completed the new form
- If the job is open, all the above instructions also applies but the switching of forms and retrieving of data must be quick.
If you need further assistance on this concern, you can start a chat or send a ticket to PhoenixATS support team.