Home > USER GUIDES > DASHBOARD > Contacting PhoenixATS Support Team

Contacting PhoenixATS Support Team

PhoenixATS has a support system which uses a ticketing method to manage bugs, fixes and general requests. Clients can contact the support team in 3 ways:

Live Chat 

  1. Chat button is always available on all pages of the Applicant Tracking System.
  2. Chat button is available in the Support corner on the Dashboard page.
  3. Clients also have an option to just send a ticket.
  4. Clients can also request a call. If a call is requested, a call from the support department will be received within an hour. Phone support is available from 8:00 am to 5:00 pm Monday to Friday.




  • Clients can track the status of their tickets by logging in to knowledge-base (https://support.phoenixats.com/) using the registered email address in PhoenixATS. 
  • Clients can also submit new tickets from the knowledge-base page.




  • Clients can directly contact support by sending an email to support@phoenixats.com.