PhoenixATS has a support system which uses a ticketing method to manage bugs, fixes and general requests. Clients can contact the support team in 3 ways:
Live Chat
- Chat button is always available on all pages of the Applicant Tracking System.
- Chat button is available in the Support corner on the Dashboard page.
- Clients also have an option to just send a ticket.
- Clients can also request a call. If a call is requested, a call from the support department will be received within an hour. Phone support is available from 8:00 am to 5:00 pm Monday to Friday.
Knowledge-base
- Clients can track the status of their tickets by logging in to knowledge-base (https://support.phoenixats.com/) using the registered email address in PhoenixATS.
- Clients can also submit new tickets from the knowledge-base page.
- Clients can directly contact support by sending an email to support@phoenixats.com.